Shipping Policy

We value every customer and strive to ensure that every order is delivered in an efficient and reliable manner. The information below outlines the full process from payment confirmation to final delivery.

Payment Confirmation

  • Once your order has been successfully authorized and verified, you will receive an order confirmation email.

Processing

  • All orders are typically processed within 1–4 business days (excluding weekends and public holidays).
  • Processing time may be slightly extended during peak seasons, holidays, or high order volume periods.

Shipping

  • Xiamen Xiang'an District Hanxugou Trading Co., Ltd. currently offers worldwide shipping. However, delivery to certain countries or regions may be limited due to logistics constraints, local laws, customs requirements, or carrier restrictions. Final availability will be confirmed at checkout.
  • In most cases, a flat shipping fee of $5.99 applies to all orders. Orders with a total amount of $70.00 or more qualify for free shipping.
  • Due to differences in logistics costs, delivery coverage, or regional requirements, slight variations in shipping fees or free shipping thresholds may apply in certain countries or regions. The final amount displayed at checkout shall prevail.

Delivery

  • Total delivery time consists of processing time plus shipping time.
  • After shipment, estimated delivery time is typically 7–14 business days.
  • Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions, flight schedules, logistics capacity, remote delivery areas, local courier delays, or peak shipping periods.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
  • Tracking information may take up to 72 hours to become active after shipment.
  • You can track your order via the carrier’s website or our order tracking page.
  • If you do not receive tracking updates within a reasonable time, please contact us at [email protected].

Duties and Taxes

  • For international orders, customs duties, import taxes, VAT, or other related charges may be imposed by the destination country or region.
  • Whether such charges apply and their amount depend on local laws and regulations.
  • Any applicable duties or taxes are the responsibility of the customer and are not included in the product price or shipping fee.

Damaged or Lost Packages

  • If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery.
  • Our support team will assist with the investigation and provide an appropriate resolution based on the situation.

Delays

Shipping or tracking delays may occur due to events beyond our reasonable control, including but not limited to:

  • Severe weather conditions such as storms, floods, or natural disasters.
  • Public holidays, customs inspections, transportation disruptions, or local courier issues.
  • International logistics limitations such as flight delays, customs processing, port congestion, or reduced carrier capacity.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Address: Room 403, No. 58 Dachengli, Hutou, Xiang'an District, Xiamen City, Fujian Province
Phone:
Email: [email protected]

For more information, please also review our Payment Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.